By accepting delivery of any product ordered from docketport.com (“docketport.com”), you (“Customer”) agree to be bound by the terms and conditions listed below. You and Ambir.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Ambir.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Ambir.com. You agree and represent that you are buying for your own internal use or that of your employer, agency or association, and not for resale.

THESE TERMS AND CONDITIONS APPLY UNLESS YOU HAVE EXECUTED A SEPARATE PURCHASE AGREEMENT WITH AMBIR TECHNOLOGY.

Transactions

Payment Terms, Orders, Quotations

  • Ambir Technology has a detailed set of requirements in vetting online orders to avoid fraudulent orders. If an order does not satisfy these requirements, the order will be cancelled.
  • Ambir Technology offers products for sale on its website to new and existing business customers only for shipment to commercial addresses. For consumer orders or residential deliveries, we recommend placing your order with our online reseller partners Amazon and CDW.
  • Business customers may be asked to provide their business license before an order is accepted.
  • Orders from Hotmail accounts will not be accepted.
  • Orders cannot be paid with multiple cards of any kind.
  • Terms of payment are determined at Ambir Technology’s sole discretion based on available the payment option you select.
  • Payment must be received by Ambir Technology prior to acceptance of your order.
  • Payment shall be made by credit card, check, or wire transfer, unless some other pre-arranged method of payment has been accepted by Ambir Technology.
  • You represent that your credit card usage follows all requirements of the credit card issuer.  Any order is not binding unless accepted by Ambir Technology.
  • Accepted orders are subject to cancellation by Ambir Technology at its sole discretion.
  • Any quotation provided by Ambir Technology will be valid for the duration stated in the quotation. If no duration is stated, such quotation is valid for two days from date of quotation. Otherwise, Ambir Technology’s standard pricing applies. Ambir Technology is not responsible for pricing, typographical, or other errors in any offers and reserves the right to cancel any accepted orders resulting from such errors.

Most online and phone orders received before 2:00 PM Central Time are processed the same day, provided the items are in stock and payment has been processed. Please allow up to 24-48 hours from the time your order is placed for processing. Ambir.com does not guarantee same-day shipping. Orders are not processed on weekends and holidays.

Shipping and Handling Charges, Taxes

All prices do not include charges for shipping and handling unless otherwise stated on the Ambir web page and your purchase order or receipt, for sales/use taxes, and for other government required fees, such as for recycling; any such charges are additional. Separate charges will be shown on the order acknowledgment for each applicable order.

  • ALL CREDIT CARD ORDERS MUST HAVE THE SAME BILL-TO AND SHIP-TO ADDRESS. If you require a different Ship-To address, we will try to accommodate you under certain conditions. Please contact us at 630-530-5400 option 1.
  • No deliveries will be made on Saturday or Sunday.
  • Ambir.com does not guarantee same day shipping.
  • Ambir.com does not offer International/Canadian shipping options at this time. If you would like to purchase our products internationally, please call our sales line at 630-530-5400 option 1.
  • Taxes will be charged for orders shipped to states in which Ambir Technology is obligated to collect and report such sales. Otherwise, the purchaser is responsible for applicable sales tax.
  • The Ambir.com store ships via United Parcel Service (UPS) and our shipments fall under the UPS delivery and holiday schedule. Ambir.com in no way guarantees or promises delivery dates and times for our orders. Shipments using the United States Postal Service and other carriers are available for phone orders.
  • USPS – APO/FPO orders are accepted. Delivery will take approximately 2-6 weeks plus 24-48 hours to process the order. Due to military APO/FPO box size restrictions Ambir.com reserves the right to modify or cancel orders to meet these requirements. Please call us at 630-530-5400 option 1 if you are shipping to an APO/FPO as our online system will not accept this shipping option.
  • For Hawaii and Alaska customers, UPS can ship via Ground, 2-Day Air, or Overnight Air and the shipping time will not be guaranteed.
  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
  • Most online and phone orders received before 2:00 PM Central Time are processed the same day, provided the items are in stock and payment has been processed. Please allow up to 24-48 hours from the time your order is placed for processing. Ambir.com does not guarantee same-day shipping. Orders are not processed on weekends and holidays.

Product Availability

Product availability may be limited at times.  Products may not be available for immediate delivery. In the unlikely event that product becomes unavailable, Ambir Technology reserves the right to cancel orders or to provide a substantially equivalent or better substitute product.

Cross-Ship of Alternate Replacement Product

Ambir.com offers cross-shipping on alternate, non-defective product under the following criteria:

  • The customer first agrees to purchase the replacement item.
  • The replacement item is in stock.
  • Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Ambir.com.
  • Under no circumstance will Ambir.com cross-ship merchandise beyond 30 days from the original invoice date.

Order Verification

Ambir.com will provide an acknowledgement of your order via email. A follow up email will be sent when your order is processed, is ready to leave our dock and has been assigned a UPS tracking number. Please note that the initial order acknowledgement will not have tracking information.

Order Status

Ambir.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Ambir.com registered email address once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging into your account on our website.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 630-530-5400 option 1, during Ambir’s normal hours of operation to request a change to your order. Please have your sales order number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 630-530-5400, option 1 during Ambir’s normal hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Pre-orders

Ambir.com will occasionally make new products available for Pre-Order. Pre-Order items are processed on our website the same way that regular, in stock items are processed by placing the item in your shopping cart, and following the normal check-out process.

A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered hardware or software is in stock and ready to ship.

If you purchase an in-stock item with a pre-order item, Ambir.com reserves the right to split your pre-order item from your in stock item(s) so that a separate sales order can be issued for these items. The in stock item(s) will be shipped and billed immediately while the pre-order item(s) will be held until they become available.

While we make every effort to keep you informed of pre-order availability, we can not guarantee that we will update you prior to your pre-order products shipping. Please contact our Customer Service department at 630-530-5400 option 1 for updates.

You are welcome to cancel your pre-order at any time prior to shipment. Please contact Customer Service department if you need to do so.

Backorders

Ambir.com generally does not sell or offer backordered merchandise. We will not purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or damaged product(s). In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges.

Price Matching

The Ambir.com webstore is not able to price match competitors. If you would like to discuss a competitive price, please call us at 630-530-5400, option 1 and we will be happy to discuss your specific situation. For your convenience, all of our most current pricing is listed on our website and updated in real-time.

Resellers

Ambir.com offers a qualified reseller program. Please call our main number at 630-530-5400 option 2 to speak with an Ambir.com reseller account manager about becoming a qualified Ambir.com reseller. Upon qualification, we can provide you with reseller direct pricing and other reseller program benefits. Reseller pricing is only provided to qualified and current resellers. Different terms and conditions apply to resellers. Information about becoming a reseller is available at www.ambir.com/ambirvar

Volume Pricing

If you are a reseller or volume purchaser, please contact us at 630-530-5400, option 2 to discuss your specific product needs and for volume pricing options.

Promo Codes

Ambir.com will sometimes furnish an alphanumeric code that can be used for promotions on our website. These promotional codes may be found in print and/or online advertisements, sent via email to our newsletter and/or promotion subscribers, presented on the Ambir.com website or circulated at events and through other means. Some of the specials offered through a Promo Code during checkout may include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Post-Purchase Information

Technical Support

Ambir Technology has no obligation to provide service and support except in accordance with the limited warranty program applicable to the covered product, or any other service offering purchased for such product, and only after Ambir Technology has received full payment for such service and support. Limited warranties and service offerings may vary from product to product. For covered product, an Ambir Technology support agent will first attempt to handle any problems by telephone, e-mail, or Internet chat. An Ambir Technology support agent may not be able to understand or resolve every given problem. If it is determined that the product needs to be returned, you must follow the return procedures in the applicable limited warranty and the terms of any applicable service offering. All returns require a Return Material Authorization (RMA) number. To obtain an RMA number and information on our RMA process, please call 630-530-5400 option 1. An RMA must be requested within the applicable period under the limited warranty or service offering. All products must be returned to Ambir Technology within ten (10) days of receipt of the RMA number and you must pay return shipping charges. Returns made without a RMA number will be refused. Upon receipt of the returned product(s), Ambir Technology will inspect the product to be certain all parts and software are included and no abuse, misuse or user negligence was responsible for damages which caused the return. You agree to pay Ambir Technology for any costs associated with missing parts or software, or related to any abuse, misuse of the product or user negligence of such product. You agree that Ambir Technology may offset such amount against any credit applicable for such returned product. If you desire to return a product that is not covered by a limited warranty or service offering, you must obtain an RMA per the above procedure and service will be at your cost according to Ambir Technology’s standard service pricing and terms. Ambir Technology may require pre-payment of all service charges, and despite our efforts, Ambir Technology may not be able to resolve every given problem, especially for products out of warranty.

Warranty Information

The limited warranty statement and duration for the specific Ambir/DocketPORT hardware product(s) that you have purchased is listed on our website at http://www.ambir.com/warranty-information. Ambir Technology is only obligated to honor warranties express or implied following receipt of your payment in full for your Ambir/DocketPORT product.  EXCEPT AS EXPRESSLY STATED IN THE LIMITED WARRANTY STATEMENT, AMBIR TECHNOLOGY, INC. MAKES NO OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. TITLE, AND NON-INFRINGEMENT, TO THE EXTENT THAT IMPLIED WARRANTIES MAY NOT BE EXCLUDED, THEY ARE LIMITED TO THE EFFECTIVE PERIOD OF THE APPLICABLE LIMITED WARRANTY FOR THE PRODUCT.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO SUCH LIMITATION MAY NOT APPLY TO YOU.  THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.  AMBIR TECHNOLOGY’S LIABILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY STATEMENT. All warranty units returned to Ambir will either be repaired and replaced OR Ambir will exchange with an equivalent model with identical warranty coverage.

Return Policy

General Terms

  • This policy is for returns on products purchased directly from Ambir Technology.
  • RMA (Return Material Authorization) required on ALL returns. Products must be received within 15 days of RMA issuance.  Returns without RMA will be refused. Contact Ambir Technology Customer Service and Support for details.
  • Returned products subject to inspection, such as non-warranty-able events including but not limited to damage to missing parts or software, or damage related to any abuse, misuse of the product or user negligence of such product. If user has caused damage to the product(s), customer agrees pay any costs associated with damage to missing parts or software, or damage related to any abuse, misuse of the product or user negligence of such product. You agree that Ambir Technology may offset such amount against any refund or credit applicable for such returned product.
  • Customer pays for return shipping unless other arrangements have been made with Ambir Technology.
  • Customer must return product in original unit packaging and adequate over-packing (or pay for replacement packaging to be sent to them by Ambir).

Refund Amount

  • Up to 30 days from purchase date unopened – full refund on inspection.
  • Up to 30 days from purchase date opened – refund minus 15% restocking fee.
  • Up to 30 days from purchase date defective – replacement and Ambir pays shipping.
  • After 30 days from purchase, no returns or refunds other than warranty repair or replacement during warranty period according to the product warranty.  Customer may be billed for shipping if no defect found.

Ambir Technology does not refund original shipping, handling and other charges accrued at time of original purchase. If you received a free promotional item on condition of purchase of a returned item, you must return the promotional item or you will be charged for it. Custom-configured products, close-out products, and refurbished products may NOT be returned; all sales are final.

Physical Damage Policy

Physical damage to any product purchased at Ambir.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Cracked scanner CIS modules and lenses are considered to be physical damage. Physical damage to any product purchased at Ambir.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Cracked scanner CIS modules and lenses are considered to be physical damage.

Advanced Exchange Returns

Ambir Technology, at its discretion, may issue an Advanced Exchange (AE) return. An AE is typically issued when a product has been determined by our technical team to have failed with 14 days of receipt. Users must provide adequate access, including remote desktop diagnostics, to be considered for an AE return. A credit card deposit is required for all qualified AE events, with the deposit being refunded when the replacement unit has been received by Ambir.

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